How to speed up the collection process
September 16, 2015 at 12:32 PM
If you have mailed an invoice or statement and mail was returned, it is beneficial to let us know. When you submit an account, the first collection action is to send them a “First Notice” that gives the debtor 30 days to dispute the charges and/or ask for verification. If this notice is returned due to an invalid address, it delays the collection process by at least 2 weeks. If you informed us the address of record resulted in returned mail, we will use our resources, such as skip tracing, to find a valid address to prevent delays in the process.
Many of you use our online submission service and are familiar with our “add placement” screen. We have now added a required field regarding incorrect addresses. This will help us do our jobs better and help resolve the account.